DECISION
MAKING ACCURACY
Makes thorough, well-researched decisions that account for and
are compatible with overall goals and priorities; determines the
significance of all pros and cons and the likelihood of success;
identifies and plans contingencies; takes into account how any specific
decision fits into the broader context of organizational goals and
priorities
HIGHS
- Understands overall goals/policies/procedures and incorporates
them into decisions
- Analyzes and prioritizes conflicting priorities
- Will not sacrifice major needs or long-term objectives to make
decisions that are easier or more convenient to carry out
- Remains objective and interprets situations insightfully
- Seeks sufficient information to anticipate possible barriers
and avert their impact
- Spends time studying issues and weighing the pros and cons of
alternative approaches prior to making decisions
- Plans alternative contingencies to cover consequences of unexpected
ramifications
LOWS
- Prefers a more tactical versus strategic view or departmental
versus organizational view when weighing options and making decisions
- Could selectively search for data that supports his own predetermined
opinion or suppositions
- May discount contradictory data or put his own interpretation
on the data rather than allow the facts to speak for themselves
- Insufficient reflection on possible obstacles or alternatives
can lead to surprises when making decisions
- May be satisfied with superficial planning rather than pursue
a rigorous identification of pros, cons, and alternative approaches
as contingencies
WILLINGNESS TO DEAL WITH MULTIPLE TASKS
Works through multiple priorities concurrently; uses data management
tools to organize information versus rely on memory; successfully
manages concurrent objectives by sticking to a disciplined work
plan when faced with 'hot' issues that could divert time and resources
HIGHS
- Uses a systematic follow-up plan
- Embraces time and data management tools that enable him to stay
on top of objectives in a timely and cost-effective manner
- Organizes his effort and resources as a means to effectively
accomplish an end result, and not just for the sake of creating
order
- Simultaneously juggles several projects efficiently, despite
constraints on time or resources
- Resists the temptation to abandon a disciplined work plan for
dealing with multiple priorities when one issue creates a demand
for all of his time and resources
LOWS
- Takes each day as it comes and responds to the demands of that
day as it unfolds rather than plan an organized approach to managing
tasks and priorities
- Relies on his memory to trigger action on his objectives
- Prefers to tackle priorities consecutively, bringing one to
completion before starting another
- May be distracted from his work plan by a specific challenge
or demand that results in his focusing on one issue to the exclusion
of others
TAKES PERSONAL RESPONSIBILITY IN AN INDIVIDUAL
CONTRIBUTOR ROLE
Demonstrates an attitude and commitment to take personal responsibility
for results, even when in a team environment with no authority over
others; will step up to fill gaps so results can be assured; avoids
excuses as explanations or defending/justifying negative but preventable
outcomes
HIGHS
- Assumes personal responsibility for final results, even when
working with others, and may busy himself to pick up slack in
a group effort
- Comfortable admitting mistakes and will work to change the approach
to prevent mistakes from repeating
- Stays results oriented and easily moves beyond the confines
of his job description to assure the desired outcome
LOWS
- Does not feel that others’ work can be counted on and
may not be comfortable making an extra effort to offset a shortfall
in the group’s results
- Tends to get defensive about mistakes and can overreact rather
than accept blame and proceed
- May take a narrow view of his responsibilities and focus on
carrying out standard processes versus doing what is required
to achieve the desired result
DEVELOPS TECHNICAL COMPETENCE
Seeks to stay abreast of new developments in his core competencies
and to learn enough about related fields to apply knowledge effectively
in the business; enjoys learning and is intellectually curious;
has a strong desire to continuously improve knowledge, skills, and
abilities; sees learning and knowledge as the keys to building the
skills and abilities essential to job and career success
HIGHS
- Stays abreast of technical developments in his field in order
to effectively apply his knowledge
- Reviews professional publications, newsletters, and other current
information in his own and related fields
- Routinely collects and reviews key data and information to track
progress on all important functions
- Applies technical principles effectively to goals, plans and
new situations
- Uses technology to enhance productivity
- Incorporates professional expertise into projects and new initiatives
LOWS
- Tends to rely on others' expertise in areas in which he doesn't
understand the technology or basic principles
- Applies an existing body of technical principles to objectives
and problems without taking the steps to expand and update it
- Interest in exploring new technical developments may be cursory
and driven by business demands rather than by personal curiosity
- May spend insufficient time tracking all key business information
sources
ATTENTION TO DETAIL
Committed to exactness and precision in task completion; identifies,
pays attention to, and works to understand details; thorough and
consistent in following up at the detail level; seeks to become
expert in the disciplines related to the adopted career path to
ensure quality and precision in one’s work; takes pride in
one’s knowledge base and level of expertise
HIGHS
- Focuses on quality and precision in his work because it is important
to be accurate for its own sake
- Takes pride in the depth of expertise he has acquired for his
job
- Remains consistent in his detail orientation and will not permit
sloppy or careless effort regardless of how a task is ranked in
importance
- Will not sacrifice quality for the sake of being more efficient,
productive or creative
LOWS
- Attentive to relevant details for which he is held accountable
but prefers to keep an overview and deal with planning and execution
at a more conceptual level
- Is more likely to develop himself as a generalist than a specialist
and tends to adopt a broad-brush approach to his tasks in terms
of qualitative standards
- Reliable and accurate in the tasks he completes when directed
to do so
- Selective in his attention to detail, disregarding or delegating
what he does not consider crucial to accomplishing his goals
TEAM ORIENTATION
Shows skill and ease at working in groups; prefers working with
others to achieve better results and forges close working relationships
and alliances in order to get things done; is quick to cooperate
versus expect others to bend to his wishes; supports joint ownership
and shared recognition for results; recognizes the advantages of
group participation in planning and problem solving
HIGHS
- Works collaboratively in a group effort to effectively accomplish
a goal or task
- Puts team and management objectives ahead of his own
- Performs own role effectively on the team and helps team members
as needed
- Forges working relationships and alliances with others in order
to get things done
- Willing to compromise and give others the benefit of the doubt
when he disagrees
- Proactively shares information, ideas, suggestions and support
- Encourages joint ownership and shared recognition for results
LOWS
- Functions as more of an individualist than as a team player
- Finds it simpler or more convenient to focus independently on
his own tasks or direction
- Prefers to exercise personal control over results and outcomes
- Is more likely to emerge as a leader than an equal player
- Believes compromise for the sake of cooperation can potentially
threaten the quality of the end result
- Wants to be personally recognized for individual contributions
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