STAFF ORIENTATION
Maintains a high level of competence in an important business
function as a source of information, expertise, and advice to influence
and assist in the decisions made by line managers
Skill/Capability Level:
For the most part, Mr. Smith is capable of managing a business
function dedicated to providing the specialized information or
internal expertise needed to respond to line managers’ requests.
PRODUCTION APPROACH
Focuses on measurable and near-term results and outputs; emphasizes
efficiency, cost control, and refinement of the processes and procedures
that produce incremental gains; addresses problems, but avoids visionary
or theoretical changes that have not been thoroughly tested and
proven
Skill/Capability Level:
Mr. Smith may not focus on the day-to-day production issues and
the gradual building of system solutions. His need to innovate
may affect his ability to optimize an existing system’s
efficiency.
Coaching Suggestions:
If not already in place, Mr. Smith will need to define a process
for making improvements in the day-to-day operations, tracking
internal problems, and reporting production statistics. If needed,
send him to a course on making incremental improvements, versus
wide-sweeping and untested changes.
INITIATIVE
Champions the success of the business; maintains close touch with
key business issues; alert to potential problems and/or opportunities;
makes suggestions and initiates plans; not dependent on upper management
for direction
Skill/Capability Level:
Mr. Smith will set his own goals and initiate his own plans without
waiting to be told what to do. He will want to stay informed and
will routinely rely on status reports or follow-up meetings. He
can be counted on to see established tasks and activities through
to completion.
WILLINGNESS TO ACCEPT RESPONSIBILITY
Commits to taking personal responsibility for results, even when
working indirectly through others; avoids using excuses as explanations
or justifying negative, but preventable outcomes.
Skill/Capability Level:
He is willing to learn from mistakes and will try to adapt new
approaches. Mr. Smith takes personal responsibility for results,
even when he delegates selected tasks to key players.
PROFIT MENTALITY
Conscious of and motivated to manage for bottom-line results using
whatever resources or controls are appropriate; recognizes the need
for a financial return
on investments.
Skill/Capability Level:
He will consistently concentrate on important success factors
and will, therefore, not be distracted by personality or other
more emotional issues. Personal involvement in all key business
goals and decisions will be a primary focus of his approach. Mr.
Smith focuses on bottom-line results when attempting to achieve
his objectives, and will not proceed unless he is reasonably sure
of a return on his investment.
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